Privacy Policy

Lumina Home Solutions
Last Updated: March 20, 2025

Overview

This Privacy Policy describes how Lumina Home Solutions (“Lumina,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our services, including our website, mobile applications, and offline interactions.

By using our Services or providing us with personal information, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide Directly

  • Contact Information: Name, address, phone number, email address
  • Payment Information: Credit/debit card details (stored securely with our payment processor)
  • Service Requests: Details about the home services you request or purchase
  • Communications: Records of your interactions with our customer service team

Information Collected Automatically

  • Device & Browser Data: IP address, device type, operating system, browser type
  • Location Data: Precise or general location (with your permission) to connect you with nearby technicians
  • Usage Data: How you interact with our website and services, including pages visited and features used
  • Cookies & Tracking: We use cookies and similar technologies to improve your experience and analyze site performance

How We Use Your Information

We use your personal information to:

  • Provide Services: Schedule appointments, dispatch technicians, process payments, and deliver the services you request
  • Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
  • Improve Our Services: Analyze usage patterns to enhance our offerings and user experience
  • Marketing: Send promotional emails, special offers, and service updates (you can opt out anytime)
  • Safety & Security: Protect against fraud, unauthorized access, and ensure the safety of our customers and employees
  • Legal Compliance: Meet legal obligations and respond to lawful requests

How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (payment processors, scheduling software, marketing platforms)
  • Local Technicians: Independent contractors or partner companies who perform the services you request
  • Business Partners: For joint marketing efforts or service improvements
  • Legal Requirements: When required by law, to protect our rights, or in connection with legal proceedings
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their independent marketing purposes.

Your Privacy Rights

All Users

  • Access & Correction: Request to view or update your personal information
  • Deletion: Request deletion of your personal information (subject to legal and operational requirements)
  • Opt-Out of Marketing: Unsubscribe from promotional emails via the link in any email or by contacting us
  • Cookie Management: Adjust your browser settings to control cookies

California Residents (CCPA Rights)

California residents have additional rights, including:

  • Right to know what personal information we collect, use, and share
  • Right to delete personal information
  • Right to correct inaccurate information
  • Right to opt-out of the “sale” or “sharing” of personal information for targeted advertising
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at the information below.

SMS/Text Messaging

If you opt-in to receive text messages:

  • You may receive appointment confirmations, service updates, and promotional offers
  • Message and data rates may apply
  • Reply STOP to unsubscribe at any time
  • Reply HELP for assistance or call us at [925-457-5795]

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your privacy rights:

Lumina Home Solutions
Email: [email protected]
Phone: [925-457-5795]
Address: [1990 N. California Blvd, 8th Floor, Walnut Creek, CA. 94596]

Your privacy matters to us. Thank you for trusting Lumina Home Solutions with your home service needs.